As part of our aspiration to deliver exceptional customer experience, we have created Our Customer Promise. It is a commitment to you, on how you can expect us to serve you. We would love to hear from you on how well you think we are living up to Our Customer Promise; the good and the bad. We will use it to ensure we continue doing the things you like, and to stop doing the things you don't.

We want you to be delighted when you deal with us

• We will be innovative
• We will keep you updated
• We will be responsive and use our knowledge and expertise to help you succeed

We want you to feel really great when working with us

• We will work efficiently for a quick resolution
• We will deliver user-friendly solutions that address your needs
• We will own your issue and make it easy for you to work with us

We want you to feel that you can rely on us and trust our friendly approach

• We will keep our word and honour our commitments
• We will be accurate and focus on quality
• We will build strong relationships through honesty and integrity

We want to feel that you're getting the service and value you need

• We will make our responses personal to you
• We will give you our undivided attention
• We will go that 'extra mile' for you

We really value and would love to hear how you think we're doing. Please send us your feedback to deb.felgate@n2check.com